Compliance Process

HOW OUR COMPLIANCE TEAM WORKS

Our project-specific recruitment service is the most customizable and inclusive of compliance checks & balances. We have designed a multistep process that empowers multiple individuals with compliance oversight throughout the process.

A member of QUOTIENT BRIDGE's compliance team is always available to elaborate on the specifics of our interactive framework.

PRE-PROJECT: ESTABLISHING PROTOCOL

QUOTIENT BRIDGE understands that clients have different compliance preferences. Before you even engage with a QUOTIENT BRIDGE expert, we need to understand the amount of resources your organization is able to allocate to compliance: High/Med/Low. Clients that are operationally 'lean', will simply rely on QUOTIENT BRIDGE's framework to a greater extent.

Below are compliance settings that cannot be adjusted:

  • HEALTHCARE | Exclude any individuals that are involved in clinical trial(s) for which results have not yet been released.
  • GOVERNMENT & DEFENSE | Exclude any individual who is in a position to vote upon or otherwise influence pending legislation, policy or contract.

DURING THE PROJECT

QUOTIENT BRIDGE's Research team will spend significant time interacting with experts to evaluate their experiences and discuss compliance.

This allows us to:

  • Assess experts for relevancy and educate them on compliance matters (conflicts of interest, confidential/proprietary information, fiduciary duties, etc.). This hand vetting process enables QUOTIENT BRIDGE to handle projects with the utmost discretion.
  • Discern between experts who are employed at companies with publicly-traded securities vs. companies that are privately held; note that less than 5% of our network is comprised of experts from public companies.

It is during this stage that all experts must review Terms & Conditions. Attestations to this language are captured within our tiered-access Expert Relationship Management System (ERMS)

THE EVENT

By scheduling, connecting, and hosting all phone consultations, QUOTIENT BRIDGE is able to offer compliance procedures that are highly granular and customizable:

  • Set the Day/Time for the event and notify all participants.
  • Designate Compliance Officer authority as well as triggering criteria.
  • Delegate authorization controls to Approve/Reject certain events.
  • Assign chaperone for phone calls involving certain types of experts (event cannot occur without chaperone)
  • Explicitly verbal compliance statements to all parties.

We also give complete authority to our Clients and Experts to deny any consultation that is against their compliance policy or may cause any conflict of interest. Experts on the event/consultation also have the right to deny any question/questions that they suppose may in any way have a conflict of interest with current/previous employer or if the subject matter is non-public and against the experts right to discuss.

POST EVENT

Given the highly-regulated industries in which many of our clients operate, QUOTIENT BRIDGE understands that a system must capture key information: expert's work history, clients' project details, event day/time, participant names, duration, etc.

The additional benefits of our ERMS platform enables:

  • Central point of access for Compliance Officers to monitor all activity.
  • On-demand activity reports that are a perfect audit trail for regulatory bodies.
  • Periodic, continuing-education training for experts on compliance best practices.